PEPPERTREE.AI PVT. LTD - PRIVACY POLICY
This policy describes what information we collect when you use our sites, services and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information. This policy is designed to ensure that we safely handle your data in accordance with relevant regulations and legislations of India.
Please review our Privacy Policy carefully, as your use of Services constitutes your agreement to it. This policy applies to our website, content portals, and applications (collectively “the platform”), as well as other interactions you may have with us (e.g., customer support conversations etc) and is supplementary to our Terms of Service. In the event of any inconsistency or conflict between this Policy and our Terms of service, this Policy will govern.
You have been provided an opportunity to freely access the policy and agree to our Terms and Conditions before using our Services, having regard to Indian Contract Act, 1872 and Information Technology Act, 2000.
1. Definitions:
“Platform” shall mean Services offered by Peppertree.AI Pvt. Ltd through other linked pages, products, software(s) i.e giropie.com, websites, API keys, features, content or application services.
“User or You” A user of our Platform (“End-User”, “you” or “User”);
2. Data Use: We are committed to safeguarding the privacy of our users. Our business model is to provide a service to users who need an efficient system to auto-collect (“Pull”) or make (“Push”) payments against credit invoices generated electronically as and when the invoice is due through GIROPie. Therefore, our business model does not rely on the widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.
2.1 General information: If you choose to register with us and avail our services, you will have to provide your name and pronoun, a valid company email address and phone number, and (optionally) your postcode or the area where you live. You must enter a valid phone number so that we may send you verification codes to verify your account and other important text notifications regarding any activity in your account. If at any time you have changed or decide to change your phone number, you agree to be solely responsible for updating your new phone number information with us. During the process of using the Services offered by us, we also ask for a bit of information about you, such as what brought you to us and other relevant information to effectively assist you. Thus, we require this information in order to deliver the Service to you as user. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms and Conditions).
2.2 User analytics: Like most digital services, our systems automatically collect information about how you use the Platform. This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is our analytics tracking system or the technical log data. We require this information in order to analyse the way people use the Platform and in order to build aggregate quantitative usage reports. We reserve the right to share such usage report securely on our Platform to aid other Users. The legal basis for this processing is for namely using this data for the purpose of ensuring the proper administration of our website and business, analyzing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting users with support inquiries.
2.3 User business information: This is information you give us during your use of the Platform. Business Information may include but not limited to invoices, KYC details, debit, credit instructions, personal details, the details of your key employee personals, relationships and supplementary data including images etc. We handle the data with care and only store it to provide Service to the users.
We may process any of your data identified in this policy where necessary for administrative purposes including in the exercise or defense of legal claims. The legal basis for this processing is our legitimate interests, namely for administrative record keeping, processing transactions and maintaining business records or for the protection and assertion of our legal rights.
3. Acceptable use: Data collected may be used to respond to (a) any disclosure due to emergency; and (b) Upon Government order, competent authority or court of Law
4. Right to Erase: User has the right to withdraw their previously given consent and have the information erased from our system for the data that is no longer necessary for the purpose that it is shared. However, doesn’t mean that Your data will be erased immediately, it will still be stored at our facility in order to comply with numerous statutory obligations and Applicable Laws. After this period has elapsed, Your Data will be deleted from our records.
5. Data Security and Breaches: The information collected as per this Policy is protected by security controls consistent with Industry Standards and we have adopted all viable Security measures to protect the data collected.
6. Cookies: are small data files sent to your browser and stored on your hard drive. We use cookies to offer customized services and collect information on Internet usage. These files do not collect Personally Identifiable Information about you. Rather, they operate by identifying your browser, saving information regarding your use of a Web site, and providing you with personalized services. For example, a cookie can remember your password for logon procedures and Services you have selected during a visit to the platform. The result is a more personalized and enjoyable experience. You can set your browser to disable cookies, but by doing so, you may not be able to enjoy the personalized features offered by our Platform.
7. Visiting an Official Company Page on Third-Party Websites/Applications
We maintain accounts on third-party websites, such as social media sites, as tools to better interact with the public. Your activity on those third-party websites is governed by the security and privacy policies of those sites. Users of third-party websites are often sharing information with the general public, user community, and/or the third-party operating the website. These actors may use this information in a variety of ways. You should review the privacy policies of third-party websites before using them and ensure that you understand how your information may be used. You should also adjust privacy settings on your account on any third-party website to match your preferences.
Common third-party websites in use include:
Facebook Privacy Policy
https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
Instagram Privacy Policy
https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
Twitter Privacy Policy
https://twitter.com/en/privacy
YouTube Privacy Policy
https://www.docracy.com/0pa7wyj17c8/youtube-com-privacy-policy-tos#:~:text=Youtube.com%20-%20Privacy%20Policy%201%20Transparency%20and%20choice.,you%20with%20access%20to%20your%20personal%20information.%20
LinkedIn
https://www.linkedin.com/legal/privacy-policy
Pinterest
https://policy.pinterest.com/en/privacy-policy
8. Prohibited Activities
8.1 User of Platform acknowledges and agrees not to host, display, upload, modify, publish, transmit, update or share any information that:
a. belongs to another person and to which the user does not have any right to;
b. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c. harm minors in any way;
d. infringes any patent, trademark, copyright or other proprietary rights;
e. violates any law for the time being in force;
f. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g. impersonate another person;
h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
i. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned, shall act within thirty-six hours and where applicable, work with User or owner of such information to disable such information that is in contravention of this Clause. Further, we shall preserve such information and associated records for at least ninety days for investigation purposes.
9. Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to the below appointed grievance officer:
Grievance officer
Name: Krishna Kumar B S
Address: No 17 & 17/1, Indiqube Southmile, Southend Road, Basavanagudi, Bangalore – 560004, Karnataka, India
Ph: +81 89510 65761
E-mail: getinfo@peppertree.ai
We request you to please provide the following information in your complaint: –
a. A physical or electronic signature of a person authorized to act on behalf of the owner for the purposes of the complaint.
b. The address, telephone number or e-mail address of the complaining party.
c. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law if applicable.
d. Nature and Details of Complaint
We do not disclose, give, sell, or transfer any information about our visitors unless required by applicable laws of India.
Last Updated: 14/07/2023